Terms of service.

Terms & Conditions & Privacy Policy – Trove by Tess

1. Agreement to Terms By accessing, purchasing, or using any digital products or services provided by Trove by Tess (“we,” “us,” “our”), including but not limited to eBooks, guides, and online resources (“Products”), you (“you,” “the customer,” “the user”) agree to be bound by the following Terms & Conditions and Privacy Policy. If you do not agree, please do not purchase or use our Products.

2. Digital Products & Licensing • All Products are delivered digitally and are for personal use only. • You are granted a limited, non-transferable, non-exclusive license to download and use the Products for your own personal purposes. • You may not copy, reproduce, distribute, sell, share, or otherwise exploit the Products for commercial purposes without prior written consent from Trove by Tess.

3. No Refund Policy • Due to the digital nature of our Products, all sales are final. Once your order is confirmed and your Product is delivered, no refunds, exchanges, or cancellations will be issued. • Refunds will only be provided where required by Australian Consumer Law, including situations where a Product is faulty, not delivered, or significantly different from what was described.

4. Disclaimer of Responsibility • The content provided in our Products is intended for educational and informational purposes only. • It does not constitute medical, nutritional, or professional advice. You should always consult with a qualified healthcare provider before making any changes to your diet, exercise, or lifestyle. • Trove by Tess makes no guarantees of specific outcomes. You use our Products at your own risk. • To the maximum extent permitted by law, Trove by Tess disclaims all liability for any direct, indirect, or consequential loss, damage, or injury arising from your use of our Products.

5. Privacy Policy 5.1 Information We Collect When you purchase or interact with Trove by Tess, we may collect the following personal information: • Name and contact details (such as email address) • Payment information (processed securely via third-party providers; we do not store card details) • Purchase history • Website usage data (via cookies or analytics tools)

5.2 How We Use Your Information We use your information to: • Process your purchase and deliver Products • Communicate with you about your order or account • Send you updates, marketing content, and offers (if you have opted in; you can unsubscribe at any time) • Improve our website, Products, and customer experience

5.3 Sharing Your Information • We do not sell, rent, or trade your personal information to third parties. • We may share information with trusted service providers (e.g., payment processors, email platforms) solely to enable delivery of our services. • We may disclose information if required by law or to protect our legal rights.

5.4 Data Security We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, or disclosure. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

5.5 Cookies Our website may use cookies to improve user experience, track website performance, and deliver relevant content. You can adjust your browser settings to disable cookies at any time, though some site features may not function properly.

5.6 Your Rights You may request access to, correction of, or deletion of your personal information at any time by contacting us.

6. Governing Law These Terms & Conditions and Privacy Policy are governed by and construed in accordance with the laws of South Australia, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of South Australia.

7. Amendments We reserve the right to update or amend these Terms & Conditions and Privacy Policy at any time without notice. Changes will be effective immediately upon posting on our website. Continued use of our Products constitutes acceptance of the revised terms.